0Complaints
Customer Complaints Policy
At Andlus Express Retail Company, we are committed to providing the best possible service to our customers. We value your feedback and take all complaints seriously. This policy outlines how we handle and resolve customer complaints.
How to Submit a Complaint
By Phone
Call our Customer Care Team at +966 55 007 8974
Saturday to Thursday: 9am - 1am | Friday: 2pm - 11pm
By Email
Send your complaint to customercare@AndlusExpress.com.sa
By WhatsApp
Contact us at +966 55 007 8974
Through the App
Use the "Help & Support" section in the Andlus Express App
Complaint Handling Process
- Acknowledgment: We will acknowledge receipt of your complaint within 24 hours.
- Investigation: We will investigate your complaint thoroughly and consider all relevant information.
- Resolution: We will work to resolve your complaint within 5-7 business days.
- Follow-up: We will follow up with you to ensure you are satisfied with the resolution.
Our Commitment
We are committed to handling all complaints fairly, professionally, and in a timely manner. Your feedback helps us improve our services and products to better serve our customers.
