Returns & Exchange Policy

Goods Returns

If whilst inspecting the goods at the time of delivery or collection, you identify goods you do not want, you are free to decline any product for any reason (including the price) within the same time. You can return them to the deliveryman and ask him/her to return them within the same time.

Any goods you return to our deliveryman will be automatically refunded to the same credit or debit card or Andlus Express Wallet used to purchase the goods and shown as a refund on the next payment card statement. Refunds can take up to 21 working days to reach your account.

Unless of poor or faulty quality, or the goods returned to the deliveryman at the time of delivery or collection, it is not possible to return baby food, baby milk formula (liquid or powder), frozen, fresh, chilled or perishable food that are liable to deteriorate or expire rapidly. We cannot accept responsibility for items damaged after delivery.

Any refund due will be credited to the purchaser’s card within 21 working days. Any delivery charge will be refunded only where the entire order may be returned (for example, does not include perishable food) and the entire order is returned. If returned items were part of a promotional offer or vouchers were used, the amount refunded may be reduced.